Navigating Support for Your Website

This guide provides a comprehensive overview of how to access support for your website. It covers the various ways to contact the support team, including using the admin area's help center, searching the support center, submitting support tickets, and accessing additional resources like community forums and training webinars. The guide emphasizes the importance of providing detailed information when submitting tickets and assures users of timely responses from the support team.

Introduction to Website Support

We're going to be taking a look at where and how to get support when you need it.

In this section, we will explore the various support options available to you as you manage your website. While it might seem convenient to contact the sales agent who assisted you during the setup, they are often occupied with onboarding new users. Instead, our dedicated in-house support team is always ready to assist you promptly.

Understanding the importance of efficient support, our team prioritizes every ticket to ensure you receive the help you need while working on your website. This guide will walk you through the different ways to access support, ensuring you can focus on your website's success.

Using the Admin Area for Support

Navigating your website's admin area is crucial for effective support management. Here's how you can utilize the admin area to find the help you need and connect with the support team.

Navigating the Admin Area Dashboard

"Here in your website's admin area dashboard is the start here section."

The admin area dashboard features a "Start Here" section, which outlines essential one-time steps to configure your new website. To the right, you'll find quick setup guide videos that assist in performing these steps and help you become familiar with the admin area.

Utilizing the 'Start Here' Section

The "Start Here" section is designed to guide you through the initial setup of your website. It includes tutorials and videos that provide step-by-step instructions.

Accessing the Help Center Button

"In the bottom right hand corner of the admin area is a help center button."

Located in the bottom right corner of the admin area, the Help Center button provides access to support documents related to the current admin section. By clicking this button, you can view relevant help articles.

Searching for Support Documents

The Help Center also features a search bar at the top of the pop-up window. You can enter keywords or phrases to search the entire support center. For instance, searching "login as member" will bring up the relevant support document, which you can view directly in the admin area or open in the support center for more detailed information.

Exploring the Support Center

To explore the support center, visit bootstrap.brilliantdirectories.com. Here, you can access a wealth of resources to assist you with any queries or issues you might encounter.

Visiting the Support Center Online

You can visit the support center by going to bootstrap dot brilliant directories dot com.

The support center is your go-to place for comprehensive support documentation. It provides detailed guides and articles to help you navigate and utilize the platform effectively.

Browsing Support Documentation

Once on the site, you can browse through various support documents that cover a wide range of topics. These documents are designed to provide step-by-step instructions and solutions to common problems.

Accessing the Community Forum

In addition to documentation, the support center offers access to a community forum. This forum is a valuable resource where you can connect with other users, share experiences, and find answers to your questions.

Submitting Support Tickets

When you encounter an issue that cannot be resolved through the available support documents, submitting a support ticket is a practical next step. This process ensures that your concerns are addressed directly by the support team.

When to Submit a Support Ticket

If a support document does not answer your question, you can try searching again or click the "not helpful" button to submit a support ticket. This will alert the support team to your issue, and they will respond promptly.

Providing Detailed Information

"When submitting a support ticket, it's helpful to include as many details as possible."

To facilitate a quick and effective response, include comprehensive details about your issue. Attach screenshots or screen recordings to help the support team understand and recreate the problem you are experiencing.

Response Time Expectations

"You can expect a response within twenty four hours or less."

The support team is committed to providing timely assistance, typically responding within 24 hours. They are dedicated to helping you fix or troubleshoot any issues you may encounter.

In the top right-hand corner of your admin area, you will find a help center button. This feature allows you to search for help topics and access quick links to additional support resources, such as community forums, training webinars, and the partner marketplace for hiring third-party developers or marketers.

Additional Support Resources

In addition to the primary support options, there are several additional resources available to help you manage your website effectively.

Here, you can also search for help topics, but we do have some quick links for additional support resources.

Quick Links for Additional Resources

The Help Center provides quick access to various support resources:

• Documentation: Access the knowledge base to find detailed guides and answers to common questions.
• Training Webinars: Participate in webinars to gain expert tips and see how others use the platform.

Community Forums and Facebook Group

Engage with other users through the Community Forums and the Facebook Group. These platforms allow you to start discussions, ask questions, and receive help from fellow users.

Partner Marketplace for Third-Party Help

If you need specialized assistance, the Partner Marketplace is available to hire professionals for customizations, SEO, marketing, and more.

Contacting Support Outside the Admin Area

If you need to reach our support team outside of your website's admin area, you can always email us at support@brilliantdirectories.com. This method will automatically create a support ticket for you, ensuring that your inquiry is addressed promptly.

Your success is our top priority, so if you have questions, please reach out at any time.